Privacy Policy
Last updated: 18 September 2026
Who we are
SYME Studio (“we”, “us”, “our”) is a brand and web design studio based in Kuala Lumpur, Malaysia, registered under SSM registration number [SSM NUMBER]. We operate the website symestudio.co.
This policy explains what personal data we collect, why we collect it, and what rights you have over it. It applies to visitors of our website and to people who contact us about work.
What we collect
Information you give us
When you submit our contact form, we collect your name, email address, phone number (if provided), the project type you select, and any details you write in the message field.
We collect this so we can respond to your enquiry and, if we work together, deliver the project. We do not require any of it beyond what the form marks as mandatory.
Information collected automatically
When you visit symestudio.co, our analytics and advertising tools automatically collect pages you visit and time spent, approximate city-level location derived from your IP address, device type, browser, operating system, referral source, and interactions such as clicks and form submissions.
This data is used in aggregate to understand how the site is used and how well our advertising performs.
Cookies and tracking
We use Google Analytics to understand site traffic and visitor behaviour, and Meta Pixel to measure advertising performance and show relevant ads.
Meta Pixel and advanced matching. The Meta Pixel records actions you take on our site, such as viewing a page or submitting the contact form. We have enabled Meta’s automatic advanced matching feature, which means that if you submit information such as an email address or phone number through our form, that information is hashed — converted into an irreversible string of characters — before being sent to Meta. Meta uses it to match the action to a Meta account where one exists, which improves the accuracy of our advertising measurement and allows us to show ads to people who have visited our site.
Meta processes this data under its own Data Policy: https://www.facebook.com/privacy/policy
How to opt out. You can block tracking by adjusting browser cookie settings, installing a tracking-blocking extension, opting out of Google Analytics at https://tools.google.com/dlpage/gaoptout, or adjusting your Meta ad preferences at https://www.facebook.com/adpreferences. Blocking these tools will not affect your ability to use our website or contact us.
How we use your information
We use personal data only to respond to enquiries and quote on projects; deliver work you have engaged us for; send project-related communication such as timelines, drafts and invoices; improve our website and understand which content is useful; and measure the performance of our advertising.
We do not use your information for automated decision-making or profiling beyond the advertising measurement described above.
Marketing
Who we share it with
We do not sell your personal data. We do not share it with third parties for their own marketing purposes. We share limited data with service providers who process it on our behalf: Framer for website hosting and form submissions (Netherlands / EU), Google for website analytics (United States), and Meta Platforms for advertising measurement (United States).
Some of these providers are located outside Malaysia, which means your data may be transferred and processed abroad. We only use providers that maintain recognised data protection standards. We may also disclose information where we are legally required to do so.
How long we keep it
We retain contact form enquiries for 2 years from last contact; client project records for 7 years as required for tax and accounting; analytics data for 26 months; and advertising data in line with Meta’s own retention policy. We delete or anonymise data once it is no longer needed for the purpose it was collected.
How we protect it
We use HTTPS encryption across the site, restrict access to enquiry data to those who need it, and rely on service providers who maintain their own security standards. No system is perfectly secure, but we take reasonable measures appropriate to the sensitivity of the data we hold.
Your rights
Under Malaysia’s Personal Data Protection Act 2010 (PDPA), you have the right to access the personal data we hold about you; correct it if it is inaccurate or incomplete; withdraw consent to our processing of it; limit how we process it; and request deletion where we have no legal obligation to retain it.
To exercise any of these, email symestudio41@gmail.com. We will respond within 21 days, as the PDPA requires.
Children. Our services are directed at businesses, not individuals under 18. We do not knowingly collect data from children. If you believe a child has submitted information to us, contact us and we will delete it.
Changes to this policy. If we change this policy, we will update the date at the top of this page. Material changes will be flagged on the website.
Contact
Questions about this policy, or about the data we hold:
SYME Studio
Email: symestudio41@gmail.com
Phone: +60 19-419 4403
Kuala Lumpur, Malaysia